Shipping solutions

When selling internationally, it is crucial to select the fittest solution for each market and product type, to maximize the relationship between costs and delivery times. For that to happen, our platform allows you to choose different shipping options for different markets depending on your business strategy. See available options below.

Our partner carriers

When integrating to our CBT platform, you will be able to use our partner carrier services. By using this option you will:

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    Access to our agreements with specific carriers
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    Not need to worry about calculating shipping costs and import taxes
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    Generate shipping labels directly from our platform with no need to integrating or negotiating with a new shipping provider

How it works

  1. Publish your product, including dimensions and weight information (see product Dimensions and Weight Restrictions)
  2. Based on the information you provided we calculate shipping costs and taxes for each market
  3. Once an order is created, automatically generate and print the shipping label via API or from the Merchant Portal
  4. Deliver the products to the carrier within 3 business days (maximum handling time allowed)
  5. Carrier delivers the product to the buyer (see standard delivery times)

Available origins and destinations

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MailAmericas
From China to Mexico and Chile
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DHL
From USA to Mexico and Argentina
Your own logistics

In case you already have an integration with a shipping provider or you want to use a different solution than the mentioned above, you will have the possibility of using the service of your choice. To ensure a good customer experience, the chosen service must meet the following requirements in order to be eligible:

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    All shipments should be Delivery Duties Paid. We don’t accept any service in which the buyer needs to pay an extra cost on arrival of the package.
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    All shipments need to have an associated tracking number. Buyers must have the possibility of knowing where their package is and an estimated time of arrival (see instructions to share tracking number on our platform)
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    Delivery times should not be higher than 30 natural days

It will be your responsibility to calculate shipping costs and taxes and include them in your product price. All listings in this scheme will be tagged as “Free Shipping”. In this case the relationship with the carrier will be directly yours. You will need their support to know shipping costs and taxes applicable, and will have the responsibility of complying with their demands and payment flows.


This option allows you to choose the solution that best fits your business strategy. It allows you to sell from any country of origin to any of the 4 countries in which Cross Border is available in Mercado Libre (Mexico, Brazil, Argentina and Chile).

*Sellers will be able to use integrated solutions for a certain market and own solution for others, but we currently don’t support different options for the same country

Mercado Envíos Full

Is the integrated service for Mercado Libre Mexico, by which we store, take care and send your products to the customers. With this method we aim to provide a better Customer Experience with shorter delivery times.

  1. To import your items to Mexico you will need to partner with a company that can act as an importer of record. It will be up to you to pay the corresponding international shipping and associated import taxes to get your shipment through customs.
  2. Once you’ve chosen the suitable partner to work with, you need to select the items you will be sending. To choose the correct ones it is important to consider:
    • — Items should have high rotation. It doesn’t make sense to store in our warehouse products that are unpopular and will not be sold frequently.
    • — Applicable import duties and taxes.
  3. Applicable regulations that may include certifications or permits to import certain goods.
  4. With products and quantities to be sent defined with the corresponding partner they should be informed in Mercado Libre’s fulfillment interface. Through our Mercado Envíos Full platform you will be able to select the items you will be sending, schedule the delivery and print the corresponding labels for us to identify the incoming shipment.
  5. International shipment and customs clearance of the goods is seller’s responsibility
  6. Mercado Libre will receive your shipment, process it and add those items to your stock. From that moment onwards your items will be active and available for sale and each time you receive an order we will take care of the pick, pack and ship of those products.

Main benefits of this program

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    Mercado Envíos Full is free of charge, you don’t need to pay any storage or pick and pack fee.
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    Products arrive considerably faster to your customers. They will count with the same shipping times as the local offer.
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    In products over MXN$ 549 you’ll offer free shipping with a 70% discount on the fee. See details
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    We take care of the last mile delivery. You only need to worry about getting the bulk shipments to our FC.